Privacy Policy

At Agba Gold, accessible via agbagold.com, we are dedicated to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and protect your information when you use the Agba Gold mobile app and website.

If you have any questions or require further information, please contact us at info@agbagold.com.

Consent
By using the Agba Gold app or website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

Information We Collect
When you use Agba Gold, we may collect the following types of information:

  1. Personal Information
    • Name, email address, phone number, and other contact details provided during account registration.
    • Payment or financial details required for transactions.
  2. Usage Data
    • Information about your interactions with the app and website, including features used and pages visited.
    • Device details, such as device model, operating system, browser type, IP address, and app version.
  3. Location Information
    • Location data if you allow the app to access your device's location.
  4. Communications
    • Messages and attachments sent to customer support or through in-app messaging features.

How We Use Your Information
The information we collect is used to:

  • Provide and operate the app and website.
  • Personalize your user experience and enhance app features.
  • Process transactions and send related notifications.
  • Communicate updates, promotional offers, and support messages.
  • Detect and prevent fraud or unauthorized activity.

Account Deletion and Deactivation
Users may request the deletion of their accounts by contacting us at info@agbagold.com. Upon receipt of the request, we will manually process the account deletion. Please note that accounts that remain inactive for 90 days will be automatically deactivated. Deactivated accounts can be reactivated upon user request, provided the request complies with our terms and conditions.

Sharing Your Information
We do not sell or rent your personal information. However, we may share your information:

  • With Service Providers: For app operations, such as payment processing or analytics.
  • To Comply with Legal Obligations: When required by law or to protect Agba Gold’s legal rights.
  • With Your Consent: If you agree to share your information for specific purposes.

Data Security
Agba Gold employs strong security measures to protect your personal information. However, no system is entirely secure, and we cannot guarantee absolute protection against breaches.

Cookies and Tracking Technologies
Agba Gold uses cookies and similar technologies to improve your experience on agbagold.com and the app. You can manage your cookie preferences through your browser or device settings.

Third-Party Services
Our app and website may link to third-party services. Agba Gold is not responsible for the privacy practices of external platforms and recommends reviewing their privacy policies.

Your Rights
Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.
  • Object to or restrict certain types of data processing.
  • Withdraw your consent for data collection or processing.
  • Request the transfer of your data to another provider.

To exercise these rights, please contact us at info@agbagold.com.

Children’s Privacy
Agba Gold does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with their data, contact us immediately at info@agbagold.com, and we will take steps to delete it.

Updates to This Privacy Policy
We may update this policy periodically. Any changes will be communicated via the app, website, or email. Please review this policy regularly to stay informed.

Contact Us
For questions or concerns about this Privacy Policy, please contact us: